Make A Claim
Our claims process.
We aim to make the claims process as simple and stress-free as possible. That’s why we’ve designed our claims process to be efficient, transparent, and hassle-free.
During the claims process, you will have access to a dedicated claims representative who will guide you through each step. They will be your point of contact for any questions or concerns you may have.
Please Download The Forms Below
Here's how it works:
Step 1: Complete Claim Form
Download and complete the relevant claims form. This is where you describe what you're claiming for, including proof of the incident (such as photos or a police report), and any receipts or estimates related to your claim.
Having these documents ready will help streamline the process and minimise delays.
Step 2: Claim Review
After you've submitted your form, we'll review your claim to ensure all necessary information is included, and get to work finding a resolution.
Some claims are relatively straight forward and can be processed almost straight away, while others may take a bit more time to work through. We'll keep you posted every step of the way so you know where your claim is in the process.
Step 3: Follow Up and Resolution
After your claim has been accepted, we'll work with you to determine the best course of action for resolution. This may involve repairs, replacements, or monetary compensation depending on the type and severity of your claim.
Our goal is to make sure you're satisfied with the outcome and that any damages are taken care of.
Step 4: Finalisation
Once a resolution has been reached and all necessary steps have been taken, we'll finalise your claim and close the file.
We understand that accidents can be stressful and disruptive, so we aim to complete this process as efficiently as possible.
